AT SHISHUONLINE, WE WANT YOU TO LOVE EVERY PURCHASE YOU MAKE. WE UNDERSTAND THAT SOMETIMES ITEMS MAY NOT MEET YOUR EXPECTATIONS. HERE'S HOW OUR RETURN, REPLACEMENT, AND EXCHANGE POLICY WORKS:

RETURNS FOR CLOTHES

YOU CAN RETURN CLOTHING ITEMS WITHIN 10 DAYS OF DELIVERY IF THEY ARE UNWORN, UNWASHED, AND IN THEIR ORIGINAL CONDITION WITH TAGS ATTACHED. IN CASE OF RETURN, WE NEED A VIDEO OR PICTURE OF THE PRODUCT TO CONFIRM THE ISSUE IS GENUINE . WE OFFER STORE CREDIT OR EXCHANGES FOR RETURNED CLOTHING ITEMS, ALLOWING YOU TO CHOOSE A DIFFERENT SIZE OR STYLE.

NON-RETURNABLE ITEMS

PLEASE NOTE THAT ITEMS IN CATEGORIES SUCH AS DIAPERS, FEEDING ACCESSORIES, BABY GEAR, TIOLETRIES AND OTHER NON-CLOTHING CATEGORIES LISTED ON OUR WEBSITE ARE NOT ELIGIBLE FOR RETURN DUE TO HYGIENE AND SAFETY REASONS. WE ENCOURAGE YOU TO REVIEW PRODUCT DETAILS AND SIZING INFORMATION CAREFULLY BEFORE MAKING A PURCHASE.

HOW RETURNS WORK

IF YOU WISH TO INITIATE A RETURN FOR ELIGIBLE CLOTHING ITEMS, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM WITHIN 10 DAYS OF RECEIVING YOUR ORDER. PROVIDE YOUR ORDER NUMBER AND DETAILS ABOUT THE ITEM YOU WOULD LIKE TO RETURN. OUR TEAM WILL GUIDE YOU THROUGH THE RETURN PROCESS AND PROVIDE SHIPPING INSTRUCTIONS IF NEEDED.

REFUNDS AND EXCHANGES

UPON RECEIVING THE RETURNED CLOTHING ITEM AND VERIFYING ITS CONDITION, WE WILL PROCESS A REFUND IN THE FORM OF STORE CREDIT OR ARRANGE FOR AN EXCHANGE BASED ON YOUR PREFERENCE. REFUNDS ARE ISSUED PROMPTLY ONCE THE RETURNED ITEM IS RECEIVED AND INSPECTED.

CONTACT US

IF YOU HAVE ANY QUESTIONS OR NEED ASSISTANCE WITH A RETURN, REPLACEMENT, OR EXCHANGE, PLEASE REACH OUT TO OUR CUSTOMER SUPPORT TEAM AT [011-42464595]. WE ARE HERE TO ASSIST YOU AND ENSURE YOUR SATISFACTION WITH SHISHUONLINE.

WE APPRECIATE YOUR UNDERSTANDING OF OUR POLICY, WHICH IS DESIGNED TO MAINTAIN THE QUALITY AND SAFETY OF OUR PRODUCTS. YOUR FEEDBACK AND EXPERIENCE MATTER TO US, AND WE ARE COMMITTED TO PROVIDING EXCELLENT SERVICE AND SUPPORT.